Japan Airlines

How to Book Japan Airlines Flight

Japan Airlines (JAL) is one of Japan's premier carriers, known for its exceptional service and commitment to passenger comfort. If you are looking to book flight tickets then read below to know the ways through which you can book conveniently. 

Online Booking: 

Check out the following steps if you are looking to book Japan Airlines flight ticket: 

- Visit the official website of Japan airlines. 

- Open the homepage and click on the ‘book flights’ tab to initiate the booking process

- choose the flight details like enter the departure and arrival cities, select the travel dates and mention the number of passengers as well. 

- Click on search flights and browse through available flight options. 

- Choose your preferred flight from the list of available options. 

- After this, provide the passenger details like name, contact information, passport details for international flights. Add the extras if you want like add baggage, seat selection etc. 

- Double-check your flight details, total cost and passenger information. And go for the payment information to confirm the booking. 

- Once your ticket is booked you will receive your booking reference and email confirmation with flight details. 

Book Through a Call:

Japan Airlines also provides you the option of booking flight tickets by calling directly the customer service representative of Japan Airlines +1-800-525-3663 for United States passengers. When you call, be prepared with your travel details including preferred dates, destinations like where you want to travel and passenger information. A customer service representative will assist you in selecting flights, extra addons, processing your payment and confirming your booking. After completing the booking you will receive a booking reference number along with a confirmation email. 

Cancellation Policy

Passengers who have booked flight tickets can cancel their booking up to 20 minutes before the scheduled departure of their flight. If cancellation is not completed prior to departure the booking cannot be changed to a different flight and only refunds are possible in such cases. For instance, for Saver fares, cancellations made before departure incur a charge of approximately 5% of the fare before taxes, while cancellations after departure may result in a 100% charge of the fare before taxes. 

Flight Change Policy

JAL permits reservation changes up to 20 minutes before departure, provided the fare rules of the purchased ticket allow for such modifications. Changes can be made through the JAL website, and by phone via the JAL call center. It's important to note that certain fares may not permit changes; thus, it's advisable to verify the fare conditions at the time of booking. Additionally, if a passenger wishes to change to a different flight after the original flight has departed, only refunds are available, as changes are not permitted post-departure.

Policy of Flight Upgrade

JAL offers a Bid Upgrade service, allowing passengers to bid for an upgrade to a higher class of service, such as Premium Economy or Business Class, on international flights. Passengers can submit their bids up to 36 hours before departure. If the bid is successful, the passenger is notified at least 24 hours prior to departure, and the credit card provided is charged. It's important to note that upgrades are subject to seat availability, and the number of seats available for upgrades is limited.

Baggage Policy: 

  1. Carry-on Baggage: JAL permits each passenger to bring 2 items into the cabin:
  • Personal Item:

    One personal item, such as a handbag, small laptop bag, or shopping bag.
  • Additional Bag:

    One additional bag with maximum dimensions of 55cm (length) x 40cm (height) x 25cm (depth) and a combined weight not exceeding 10kg (22lbs).
  1. Checked Baggage: For domestic flights, the checked baggage allowance is generally 1 piece up to 20kg (44lbs), with total dimensions not exceeding 230cm. The free checked baggage allowance varies by travel class on international flights:
  • Economy and Premium Economy Classes:

    2 pieces, each weighing up to 23kg (50lbs), with total dimensions not exceeding 203cm (length + width + height).
  • Business Class:

    3 bags, each weighing up to 32kg (70lbs), with total dimensions not exceeding 203cm.
  • First Class:

    3 bags, each weighing up to 32kg (70lbs), with total dimensions not exceeding 203cm.

Unaccompanied Minor Policy

When booking travel for an unaccompanied minor with Japan Airlines (JAL), then consider the following key points: 

  • Children aged 6 to 11 traveling alone must utilise JAL’s unaccompanied minor service. This service is optional for children aged 12 to 15 but is mandatory for those under 12. 
  • Reservations for unaccompanied minors cannot be made through JAL's website. Instead, contact the JAL Reservation Center directly to book the child's travel.
  • At check-in, a signed consent form from a parent or guardian is mandatory for unaccompanied minors aged 6 to 7.
  • On the day of travel, arrive at the airport at least 30 minutes before departure. A parent or guardian must accompany the child during check-in. 
  • Unaccompanied minors are not accepted on the last flight of the day. Additionally, certain connecting flights may not be available for unaccompanied minors. 

Major routes

  • Domestic: 
  • Large US Hubs
  • International route: 

Japan Airlines Hub 

Call us anytime at:

+1-866-829-1247