Is Singapore Airlines Good? Honest Review and Key Facts

Singapore Airlines (SIA) is the flag carrier of Singapore and one of the most respected airlines in the world. It operates a global network linking Singapore Changi Airport with over 60 destinations in 30+ countries. Over the years, SIA has built a reputation for premium service, and many flyers regard it among the “top-tier” airlines globally. 

In recent news, Singapore Airlines has also committed to investing heavily to upgrade cabins, especially the A350 long-haul fleets, to maintain its competitive edge.

So, is Singapore Airlines good? In short, yes, in many respects. But like anything, it has trade-offs. Let’s discover its features, strengths, and weaknesses.

Features and Offerings: What Makes Singapore Airlines Stand Out

Here’s a breakdown of the key features and offerings you can expect when flying SIA.

1. Cabin Classes and Comfort:

SIA offers multiple cabin classes to suit different budgets and expectations:

• Suites and First Class: Available on select aircraft, notably the A380, these are ultra-luxurious personal sanctuaries. Expect gourmet meals, fine wines, premium amenities, and “Book the Cook” service for meal selection.

• Business Class: Most long-haul aircraft offer fully flat beds, generous personal space, and well-designed seats that convert into comfortable sleeping positions.

• Premium Economy: This is a step up from economy and has more legroom, better meals, and enhanced comfort. SIA has an extensive entertainment catalogue (over 1,900 + on-demand options) for this cabin.

• Economy Class: Singapore Airlines’ Economy Class offers comfort and extra space. The seats are designed so you still have room even if the one in front reclines. Every economy seat has a screen and access to KrisWorld entertainment.

They also upgrade and refresh their cabins regularly, such as adding new seats on the latest A380, as part of their long-term investment in passenger comfort.

2. In-Flight Entertainment and Connectivity:

One strong area where Singapore Airlines truly stands out is its entertainment and connectivity.

• The KrisWorld system offers a wide range of movies, TV shows, music, and games, all available through seatback screens or handheld controls on most aircraft.

• Passengers can also connect to in-flight Wi-Fi once the plane reaches about 10,000 feet (around 15 minutes after takeoff), on flights equipped with the service.

• You’ll also find extra entertainment options like live TV, web-based games, and wellness content, making it easy to relax or stay connected throughout your journey.

3. Service and Crew:

Singapore is known for its “Singapore Girl” branding, the elegant sarong-kebaya uniform of female cabin crew, and the image of gracious Asian hospitality. The airline is often praised for its attentive, polite, and professional crew, who ensure timely beverage/snack services and polite interactions, and high service standards. Many frequent flyers say the exceptional service is what makes Singapore Airlines truly special.

4. Baggage, Meals and Amenities:

• Singapore Airlines offers gourmet meals in premium cabins, with menus carefully designed by top chefs. First class and Suites offer “Book the Cook” service so you can pre-select your main course.

• Even in the economy class, travelers enjoy three meal options, snacks, and the service is delivered with real cutlery (not flimsy plastic) on many flights.

• Amenity kits, basic toiletries, and well-stocked lavatories are available across most cabins for added comfort.

• Baggage allowances vary by class and route, with higher limits for premium passengers.

5. Network, Alliances and Lounges:

• Singapore Airlines is a member of Star Alliance and has code-share arrangements with many airlines, meaning more connectivity.

• Its main hub is Singapore Changi Airport, itself repeatedly ranked among the world’s best airports for facilities, transit services, and airport experience.

• Premium passengers, including those flying First Class, Suites, Business Class, or holding PPS Club / Star Alliance Gold status, enjoy access to SilverKris Lounges and Star Alliance Gold Lounges across the network.

6. Fleet and Safety:

• Singapore Airlines operates a modern and efficient fleet. They operate wide-body aircraft, including Airbus A350, A380, and Boeing 777s for their long-haul routes.

• They also invest in upgrades: their $1.1 billion cabin upgrade plan for A350 aircraft is in progress.

• SIA also has an excellent safety record, meeting all international aviation standards and maintaining the reliability expected from one of the world’s leading airlines.

Ratings, Reputation and Public Feedback

• Singapore Airlines was named the World's Best Airline in 2023 by Skytrax and in the most recent 2025 awards, they were ranked 2nd best airline in the world.

• Singapore Airlines has won the Condé Nast Traveller Best Airline award multiple times, including in 2021 and 2019, showcasing consistent reader acclaim for its excellent service and experience.

• Singapore Airlines has won numerous awards from Business Traveller, including "Best Airline" and "Best First Class" multiple times in the UK edition, and "Best Airline" and "Best Business Class" in the Asia-Pacific edition, alongside wins for its "Best Premium Economy" and "Best Cabin Staff" from the past few years.

Overall, public feedback is strongly positive, with recurring praise for service, comfort, and entertainment but with consistent mention of delays, customer service gaps, or baggage hiccups in certain experiences.

Explore how to reserve, upgrade, or change your seat with our complete guide on Singapore Airlines seat selection

Pros and Cons (What Works and What Might Be Better)

Here’s a simple list of Singapore Airlines’ strengths and areas for improvement:

Pros:

• Outstanding service and hospitality: The cabin crew are known for their warmth, professionalism, and attention to detail.

• Strong entertainment and connectivity: The KrisWorld system, in-flight Wi-Fi, and wellness content keep travelers entertained and connected.

• Premium cabin offerings: Suites, First, and Business class offer high comfort, luxury, and privacy.

• Modern fleet and ongoing upgrades: Investment in new cabins, refurbishments, and future fleet enhancements.

• Good network and alliances: As a Star Alliance member, SIA offers excellent connectivity and lounge access worldwide.

• Brand prestige and reliability: A reputation that helps travelers feel confident booking.

Cons or Limitations:

• Delays and baggage issues: Some users report frequent baggage handling or delay problems.

• Customer service challenges: Booking problems, difficulties reaching contact centers are cited in reviews.

• Higher fares: The level of service often comes with premium fares, especially in premium cabins or during peak periods.

• Limited perks in mid-tiers: Some reviewers find missing touches (e.g., no pre-departure drinks).

• Inconsistency across routes/aircraft: Some older planes or regional routes may not offer the full suite of amenities or newer cabin products.

So while the positives are strong, they aren’t universal; your experience may vary depending on aircraft type, route, and operational circumstances.

Read our guide on Singapore Airlines Business Class to explore its features, comfort, and premium experience

FAQs about Singapore Airlines

Q.1: Is Singapore Airlines a good airline?

• Yes. It’s rated among the world’s best for service, comfort, and reliability.

Q.2: Why is Singapore Airlines so popular?

• Because of its excellent cabin crew, luxury seats, and consistent service quality.

Q.3: Is Singapore Airlines worth the price?

• Yes. You get premium comfort, great food, and top-class hospitality for what you pay.

Q.4: Is Singapore Airlines safe?

• Absolutely. It has a strong safety record and a modern, well-maintained fleet.

Q.5: Are Singapore Airlines seats comfortable?

• Yes. Even in Economy, seats are spacious with personal screens and good legroom.

Q.6: Is Singapore Airlines good for long flights?

• Yes. Its service, meals, and entertainment make long-haul travel comfortable and relaxing.

Q.7: What do passengers say about Singapore Airlines?

• Most reviews highlight friendly staff, quality meals, and clean, well-kept cabins.

Conclusion

In the world of full-service carriers, Singapore Airlines stands out as one of the best. It combines strong service culture, comfort, modern amenities, and network reach to deliver an experience that many frequent flyers and travel experts praise. While it’s not flawless and has minor issues like delays or older aircraft on some routes, the overall experience remains outstanding.

If you’re planning your next trip with value, comfort, reliability, and a premium flying experience, Singapore Airlines is a compelling choice. So, get ready to travel in comfort and style and book your Singapore Airlines flight with Flightsquest today. Find the best deals, seamless booking, and reliable service.