How LATAM Refund Policy Works for Canceled Flights?

If you’ve ever booked a flight and then had plans suddenly change, you know how important it is to understand an airline’s refund rules. Let’s talk about the LATAM refund policy. If your LATAM Airlines flight is canceled or significantly rescheduled by the airline, you are eligible for a full refund of the unused portions of your ticket, including boarding fees, seats, and baggage. LATAM Airlines operates flights across the Americas and beyond. Refund eligibility and amounts depend on fare conditions, whether the change is airline-initiated or voluntary, and specific country regulations. Knowing what the LATAM refund policy is helps travelers stay prepared.

What Is the LATAM Refund Policy?

The LATAM refund policy explains how you can get your money back for unused tickets, seats, baggage, or other services purchased from Flightsquest or from the official website if you’re unable to travel or if LATAM makes changes to your flight. Refunds apply to the unused portions of your trip and depend on your fare type (e.g., refundable vs. non-refundable). You can always request a refund for boarding fees/taxes of flights you do not use, even if your ticket does not allow for a refund of the base fare. This section clearly answers what the LATAM refund policy is for most travelers.

Refunds depend on when and why you request them. If LATAM cancels or reschedules your flight, you’re eligible for a full refund of the unused trip, including boarding fees, seats, and baggage under the LATAM refund policy. For voluntary cancellations (your decision), check your fare rules in My Trips, as some fares allow no refund of the base fare, while others may permit partial refunds after deductions. If you purchased your ticket at a LATAM Travel office or through the Contact Center, the additional service fee is not refundable in voluntary cancellations.

How to Request a Refund Under LATAM Refund Request Policy

Let’s go over how the LATAM refund request policy works simply. If you booked your ticket with Flightsquest, asking for a refund is pretty easy and fully online.

If you booked directly with Flightsquest:

• Visit the Flightsquest website and log in to your account

• You can also contact us to request your refund

• There’s no separate LATAM refund request form to fill out. The website walks you through each step.

If you booked through the official website:

• Sign in to your account through the official website.

• Go to the “My Trips” section

• Select “Trip Management” and then “Ticket Refund.”

If you’re not logged in, you can still find your booking using your reservation code, order number, last name, or the email used at purchase. This process follows the official LATAM refund request policy.

For extra services:

• Hotel stays or car rentals should be handled with the original provider.

• Seats and extra baggage can also be refunded, as long as your fare allows it, and the refund goes back to your original payment method.

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Details on LATAM Full Fare Refund Policy

The refund amount depends on your fare conditions, which you can check in My Trips under "Ticket Refund."

For fully refundable fares: You may receive most or all of the amount back (check exact details in My Trips; some fees may apply) under the LATAM full fare refund policy.

For non-refundable tickets: The base fare is typically not refunded, but boarding fees/taxes for unused flights are always refunded. If LATAM cancels or reschedules your flight, they refund the total of unused flights and services purchased from them according to the LATAM full fare refund policy. Additional service fees from bookings at LATAM Travel offices or the Contact Center are non-refundable in voluntary cancellation cases.

Deadlines and Processing Times for Refunds

For airline-initiated cancellations or rescheduling, you can request a refund or rebooking options (specific deadlines vary by fare, country, and situation; check My Trips for your booking). If no option is selected before departure (especially for US flights), the unused flight may be automatically refunded per DOT rules under the LATAM refund policy.

Processing time:

• Refunds are typically issued to your original payment method within 7 business days of the request.

• Brazil: within 7 calendar days.

• Peru: within 5 business days.

Banks may take additional time to reflect the credit. If the refund cannot be processed to the original method, it goes to your LATAM Wallet (for use on LATAM services or transfer to a bank account, which may take additional time). You can track status in My Trips, and LATAM notifies via email if needed.

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Refunds for Seats, Baggage, and Special Cases

Let’s talk about refunds for extras under the LATAM refund policy.

Seats and baggage:

Refunds for purchased seats and/or baggage are allowed if your fare conditions permit it (check in My Trips or receipt). If LATAM changes your seat for operational/safety reasons and cannot offer a similar or better seat, request a refund via chat. For rescheduled flights, baggage usually transfers; seats may be refunded if equivalent options are unavailable.

Cabin upgrades:

Not specifically detailed in the general policy; follow the rules of the upgraded fare or contact LATAM.

Special cases:

In Chile: If unable to travel due to a medical condition (including family members on the same booking), provide a medical certificate within 24 hours of notification; changes or refunds may be processed (alternative refund within 30 days from original travel date).

For U.S. flights: DOT rules may apply for automatic full refunds in certain cases if no alternative is selected.

Travel packages/extras: Flights handled by LATAM; other components (e.g., hotels) with partners.

Don't navigate these policies alone. Opt for Flightsquest to handle your bookings and ensure you get the best support with the LATAM refund request policy.

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Other Key Information on LATAM Refund Policy

Some other important points you should know:

• Group bookings: Depend on specific fare rules.

• Miles purchases: Refunded miles return to your LATAM Pass account; cash portions to LATAM Wallet.

Always review your fare conditions in My Trips before booking or requesting changes to understand refund eligibility. In short, the LATAM refund policy focuses on the traveler, and their online tools make managing refunds simple and convenient.

Make Smart Choices with Flightsquest

Knowing the LATAM refund policy helps you travel with peace of mind, even when plans change. When this understanding is paired with smart booking options like LATAM Airlines flight deals, seasonal offers such as LATAM Airlines Black Friday deals and LATAM Airlines Cyber Monday deals, or specialized fares including LATAM Airlines group deals and LATAM Airlines Express deals, you can save money without losing flexibility. A quick review of fare rules before booking goes a long way in making every LATAM trip smoother and more confident.

Book through Flightsquest today for secure bookings and personalized advice on refunds and more. Let's get you flying.

FAQs About Latam refund policy

Q1. What is the LATAM refund policy for canceled flights?

If LATAM cancels or reschedules your flight, you are eligible for a refund of unused flights and services purchased from them (full amount for affected portions, excluding certain non-refundable fees in specific cases).

Q2. Where can I find the LATAM refund request form?

There is no separate form. Request refunds via the "My Trips" section on the official LATAM website (under "Trip Management" > "Ticket Refund").

Q3. How can I check my LATAM refund status?

Log in to "My Trips" on the official website to track refund status and updates.

Q4. Does the LATAM refund policy allow refunds for non-refundable tickets?

Non-refundable tickets typically do not allow refund of the base fare, but boarding fees/taxes for unused flights are always refunded.

Q5. How long does a LATAM refund take to process?

Refunds are usually processed within 7 business days (Brazil: 7 calendar days; Peru: 5 business days), though your bank may take longer to credit it.

Q6. Can I get a refund for seats or baggage with LATAM?

Yes, if your fare conditions allow it, or in cases where LATAM changes your flight/seat and equivalent options are unavailable.